Claims

At Velocity Claims, LLC , our goal is to provide the best claim experience possible to our customers, while properly assessing coverage and coming to a prompt claim resolution. We understand the inconvenience and stresses related to a loss and understand that providing superior customer service to our valued customers helps to mitigate those stressors.  From first notice of loss, through the conclusion of the claim, all customers will be guided through the claim process by our knowledgeable and experienced claims staff. 

Our claims model is based on three core principles; Speed, Accuracy and Customer Experience. From first notice of loss, customers will be provided 24/7 claim support though our call center and our expert claim handlers will go over the entire claim process and applicable coverages to assure that  each customer has an understanding of the next steps in the process,  as well as a realistic timeframe associated with bringing the claim to resolution. 

When a catastrophic event occurs, we know that a timely response is a key to delivering an exceptional customer experience. Through our strategic partnerships, we are able to utilize a network of dedicated field investigators, loss experts, and repair partners to quickly and accurately investigate and resolve claims. 

Velocity Claims, LLC is dedicated to providing the highest quality customer experience along with fast, friendly and fair claims handling. We are available 24 hours a day, 7 days a week to assist our customers.

To quickly and conveniently report a claim you can: