Claims Overview

At Velocity Claims, LLC, our goal is to provide the best claim experience possible to our customers, while properly assessing coverage and coming to a prompt claim resolution. We understand the inconvenience and stress related to a loss, and we are committed to providing superior customer service.  From first notice of loss, through the conclusion of the claim, all customers will be guided through the claim process by our knowledgeable and experienced claims staff.

Our claims model is based on three core principles: Speed, Accuracy and Customer Experience. From first notice of loss, customers will be provided 24/7 claim support though our call center, and our expert claim handlers will go over the entire claim process and applicable coverages to assure that each customer fully understands the steps in the process and has as a realistic timeframe to bring the claim to resolution.

When a catastrophic event occurs, we know that a timely response is a key to delivering an exceptional customer experience. Through our strategic partnerships, we will utilize a network of dedicated field investigators, loss experts and repair partners to quickly and accurately investigate and resolve claims. Velocity Claims, LLC, provides the highest quality customer experience along with fast, friendly and fair claims handling. We are available 24 hours a day, 7 days a week to assist our customers.

To report a claim, click here.