Report a Claim
Report a Claim

Every claim is unique and will be handled professionally and promptly by our experienced team. After you file a claim, it will be assigned to a claims specialist who will explain the process, schedule an inspection, if needed, answer questions and resolve the claim as quickly as possible. For a complete overview of the process, click here.

Already filed a claim?

Call 800-779-4259 for all claim inquiries.  Please send any claims related documents to claimdocuments@velocityrisk.com, with your claim number in the subject line of the email, and these documents will be routed directly to the assigned account manager for handling.

To report a new claim, select the best option below:

Homeowners

  • Click here to report a claim online (use client code vel6475)
  • Call us 24/7 at 844-VRU-CLMS (844-878-2567)
  • Reach out to your Agent or Broker

Small Business

Large Commercial

If you have questions or concerns about a claim or are not sure how to get started, call us at 800-779-4259.