Report a Claim
Report a Claim

Every claim is unique and will be handled professionally and promptly by our experienced team. After you file a claim, it will be assigned to a claims specialist who will explain the process, schedule an inspection, if needed, answer questions and resolve the claim as quickly as possible. For a complete overview of the process, click here.

Already filed a claim?

Call 800-779-4259 for all claim inquiries.  Please send any claims related documents to, with your claim number in the subject line of the email, and these documents will be routed directly to the assigned account manager for handling.

To report a new claim, select the best option below:


  • Click here to report a claim online (use client code vel6475)
  • Call us 24/7 at 844-VRU-CLMS (844-878-2567)
  • Reach out to your Agent or Broker

Small Business

Large Commercial

If you have questions or concerns about a claim or are not sure how to get started, call us at 800-779-4259.