Report a claim
To quickly and conveniently report a claim:

Already filed a claim? Call 800-779-4259 for all claim inquiries.  Please send any claims related documents to, with your claim number in the subject line of the email, and these documents will be routed directly to the assigned account manager for handling.

Every claim is unique; therefore, the claims handling process will vary depending on the circumstances.

  1. If you have had a loss and are not sure of what you need to do, call your agent or call us at 800-779-4259.
  2. Once you have filed a claim, a Velocity Claims, LLC claims representative will go over your policy to answer any questions and explain which coverages and limits apply.
  3. Your claim will be handled professionally and promptly by our experienced team.