As the effects of Coronavirus (COVID-19) pandemic continue to expand, Velocity Risk Underwriters is closely monitoring the latest reports from the Centers for Disease Control (CDC). The health and well-being of our employees and families are our top priorities. With this in mind, we have made the decision to require all employees to temporarily work from home. We have ensured that our employees and support staff have the tools they need to respond to your requests, and while we hope there is little or no change in service, we ask for your patience as we do our part in reducing the spread of the virus.

Velocity is actively monitoring state regulatory requirements in response to the Coronavirus pandemic. Please contact us at one of the telephone numbers listed below if you are experiencing financial hardship due to COVID-19. We will provide flexible premium payment options and make other accommodations to assist our policyholders in avoiding cancellation or nonrenewal.

  • Homeowners: 844-878-7529
  • Small Commercial: 844-878-1267
  • Large Commercial: 615-942-0740 ext. 3

New York Residents

A recent Executive Order issued by New York Governor Cuomo, together with recent amendments to the insurance and banking regulations issued by the New York State Department of Financial Services, extend grace periods and give other rights under certain property/casualty insurance policies to individuals who can demonstrate financial hardship as a result of the novel coronavirus (“COVID‑19”) pandemic. These grace periods and rights are currently in effect but are temporary, though they may be extended further. Please check the Department’s website at for updates.

If you are an individual, generally, personal lines property/casualty insurance policies are covered by these amendments, including auto, homeowners’ and renters’ insurance. If you are a small business, only certain types of commercial lines property/casualty insurance policies are covered by these amendments. A business qualifies as a “small business” if it is resident in New York State, is independently owned and operated, and employs 100 or fewer individuals.

A copy of the Executive Order and regulations can be found at either of the two links below.

For more details regarding the order, click here.

Colorado Residents

We’ve placed a moratorium on cancellations or nonrenewals due to nonpayment of premium for the duration of the Health Public Orders or until Bulletin B-5.38 is rescinded. We will accommodate policyholders to prevent cancellations or nonrenewals including, but not limited to: provide extension of premium payment grace periods, waiver of late payment fees, defer nonrenewal underwriting actions and continue coverage on expiring policies.

New Jersey Residents

On April 9, 2020, Governor Phil Murphy issued Executive Order No. 123 directing Insurers to offer an emergency extended grace period for the payment of premiums to those policyholders who are experiencing financial hardship due to COVID-19. In compliance with this order, we will offer an emergency extended grace period to policyholders based on the following:

  • Upon the policyholder’s request, Velocity will grant a minimum 90-day grace period for the payment of any premiums due. During this time, the effective policy cannot be cancelled or non-renewed due to non-payment of premiums.
  • All premium payments not made during the emergency extended grace period will be amortized over the remaining policy term or 12-months. Payment terms for the balance due following the extended grace period can be determined with your agent.
  • Penalties, late fees, and interest on premiums due during the extended grace period will be waived. Payments made during the extended grace period will not be reported to credit agencies as late payments.
  • During this extended grace period, claims incurred on any applicable coverages will be paid regardless of payment status.

Corporate Office

Velocity Risk Underwriters, LLC
10 Burton Hills Blvd., Ste 300
Nashville, TN 37215
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Product or Policy Inquiries:

Personal Lines: (844) 878-7529
Small Commercial: (844) 878-7529
Large Commercial: (615) 942-0740