Policy Servicing

Agents and Brokers

If you are a Large Commercial Broker, you can call us for policy servicing or appointment inquiries at 615-942-0740

Small Commercial Agents or Brokers and can use this link to login to service your customers

You can also email us at the following:

To speak with a customer service representative, please call us at 844-878-7529

Policyholders

If you would like to make a payment, please use this link.

To speak with customer service, please call us at 844-878-7529.

 

Claims

You can file any commercial or homeowners claim using this link or by calling our 24/7 claims center at 844-VRU-CLMS (844-878-2567). We are happy to assist.

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Velocity HoldCo, LLC, , is the holding company for Velocity Risk Underwriters, LLC (“Velocity Risk”), Velocity Claims, LLC (“Velocity Claims”) and Velocity Specialty Insurance Company (“Velocity Specialty”) (collectively “Velocity” or “we”, “us”, or “our”). Velocity HoldCo., LLC is a Delaware limited liability company with corporate offices located in Tennessee. Insurance products are offered through Velocity Risk and underwritten by Velocity Specialty an AM Best (A-) rated E&S carrier domiciled in Delaware, with corporate offices at 10 Burton Hills Blvd., Suite 300B, Nashville, TN 37215, along with other insurers.

Velocity Risk, the Managing General Agency, provides underwriting services for Velocity Specialty and other surplus lines insurers, and develops insurance policies from retail agents and wholesale brokers. Velocity Risk does not solicit insurance directly from the public and underwrites policies using Non-Admitted Carriers. Some products available through Velocity Risk may only be available in certain states. In the following states, Velocity Risk does business as Velocity Risk Insurance Agency, LLC with the respective license numbers: CA: #0K75926, NV: #3139629 and; NY: #PC-1416409, #BR-1416409 and #EX-1416409.

Velocity Risk also offers claims administrative services which are managed by Velocity Claims, our world class claims operation, through various third-party claims organizations. Velocity Claims does business as Velocity Claims, LLC in all states, except Ohio where it does business as Velocity Claims Of Ohio.